Luxor / H Wilson Shipping

Please read our FAQs and our general shipping instructions and information here. The following shipping information specifically pertains to Luxor / H Wilson products. 

Please allow for 5-10 business days before shipment; although for most Luxor / H Wilson products we will ship next business day.

Please read the product description for estimated production lead times and to see what type of shipping your product will be classified under. Depending on your product size and weight, it will either be shipped by Fedex/UPS ground or by freight truck (LTL). If your product description mentions freight shipping, it will be shipped by freight (LTL). If it does not mention freight shipping, it will be shipped by Fedex/UPS ground. Also, please be aware, your product may require multiple packages.

Q: What do I do if the product is damaged in shipment?
A: If noticeable damage has occurred to the packaging, notify the driver when signing for the shipment. In any instance, open the shipment upon receipt and inspect it for concealed damage. If any is found, notify the carrier immediately. Contact Luxor's customer service department for replacement parts or components at no charge and further instruction for handling the damaged products.

Q: What do I do if I am missing parts?
A: Contact Luxor's Customer Service department and they will forward the missing components at no charge. 1-800-323-4656, 8:15 a.m. - 4:45 p.m. CST, Monday through Friday.

Once your product is shipped, you can expect to receive your product within the time frame shown on the map below.