Oklahoma Sound Returns
All returns require a prior request for RA number, and that number must be clearly written on returned cartons. If received in new, restockable condition, credit will be issued, minus 25% restocking charges. Returns will not be accepted on custom orders. Restocking fees may be waived if a replacement order from the same customer is sent. Returns not sent prepaid freight will not be accepted.
All shipments must be inspected upon receipt. Damages must be noted on BOL. Damages must be reported within 15 days and most carriers require a claim to be submitted within 15 days.
MANUFACTURER'S WARRANTY National Public Seating® provides a warranty to the original user, covering all manufacturing defects in material and workmanship from the date of purchase for a period of ten years*. In the event of a defect, NPS will, at its discretion, either repair or replace the defective product. This warranty does not cover damage resulting from misuse, abuse, or neglect. Please note that excessive swaying back and forth on any banquet stack chair will completely void the warranty. To initiate a return or request repairs, you must contact your dealer for authorization. This warranty grants you specific rights, and you may also have additional rights that vary by state. The warranty for butcherblock tabletops is limited to one year due to the fact that the lifespan of natural wood surfaces heavily depends on maintenance, refinishing, and storage. However, the standard 10-year warranty still applies to the overall product, including all other table parts. Orders are accepted under the express agreement that under no circumstances will seller be liable for any incidental or consequential damages, or for any other loss, damage or expense of any kind, including loss of profits, arising in connection with the order or with the use or inability to use seller's products furnished under the order. Seller's maximum liability shall not exceed and buyer's remedy is limited to either (i) repair or replacement of the defective part or product, or at seller's option (ii) return of the product and refund of the purchase price. Such remedy shall be the buyer's entire and exclusive remedy.