Luxor / H Wilson Returns
For our general Return & Exchange policies and shipping instructions please read here. The following Returns information specifically pertains to Luxor / H Wilson products.
Q: What type of warranty is included with your products?
A: Luxor products are manufactured with the highest degree of quality. All Luxor products are covered by a manufacturer's Limited* Lifetime Warranty against defects and workmanship. If you ever have a problem with any of our products, just give us a call and ask to speak with one of our friendly customer service representatives.
Q: Are there any charges if I want to return a product to Luxor?
A: Yes. There is a 25% restocking fee.
Luxor Return Policy
- Orders may be cancelled within 24 hours except where the order has already shipped.
- Custom orders are non-cancelable.
- Close-out items are non-returnable.
- Items that have been assembled are non-returnable.
- For items that are returnable, returns must be made within 10 days of receipt. Returned items must be in the original cartons and in new condition.
- Returns are subject to a 25% restocking fee.
- Due to the differences between computer monitor settings, the picture may not perfectly reflect the actual shade/color of the item. We guarantee the product style will be the same as shown in the pictures.
Merchandise returns will not be accepted without prior return authorization from Luxor.
To obtain a return authorization (RMA) number, e-mail our Customer Service Department at: LuxorCustomerServiceDealer@luxorfurn.com or call 1-800-323-4656. Please have the following information available:
- Your order number
- Your PO number
- Shipping address
- Part number and quantity that needs to be returned
- Contact information
Luxor products are covered by a manufacturer's Limited* Lifetime Warranty against defects and workmanship. Any product that is defective in either materials or workmanship will be repaired or replaced at the manufacturer's discretion. This warranty does not cover damage in transit or any modification to the product by the customer. This warranty is for the life of the product provided the product is used for its intended purpose and used with weight loads not exceeding those recommended. * Limitations may apply depending on the model purchased. Inquire with your sales representative for details.