Eagle One Returns
For our general Return & Exchange policies and shipping instructions please read here. The following Returns information specifically pertains to Eagle One Products.
All merchandise returned must have a Return Authorization Number, which is approved by an Eagle One customer service representative. Requests for return must be made within 15 days from date of purchase. All returns are subject to a 15% restocking charge, as well as return freight to our distribution center (where applicable). Items returned must be unused, in saleable condition. A copy of the invoice or packing slip describing what is being returned and why must be provided. Credit cannot be issued for damaged or obsolete items. Special Order items (non-stock) are returnable within 10 days of invoice date with a 25% restocking fee. Custom products are not returnable once put into production. Your complete satisfaction is our goal. Please notify us promptly if your order is inaccurately fulfilled. Due to the differences between computer monitor settings, the picture may not perfectly reflect the actual shade/color of the item. We guarantee the product style will be the same as shown in the pictures.
Items manufactured by Eagle One Products carry a 5 year limited commercial warranty. The GREENWOOD™ Recycled Plastic Lumber has a limited warranty under approved applications the Products will not rot, splinter or decay under normal use for a period of twenty-five (25) years from the date of purchase. Applicable product warranties and limitations are provided on-line under www.EagleOneProducts.com or displayed on labels, operator and parts manuals, depending on the product type. Eagle One associates are not authorized to make any representations or give additional warranties or guarantees, expressed or implied, regarding products.
Due to the differences between computer monitor settings, the picture may not perfectly reflect the actual shade/color of the item. We edit and format images to help you understand the products(s) you will receive. We guarantee the product style will be the same as shown in the pictures.