Items may be returned to Audio Visual Furniture International Inc. in new/unused condition and original packaging within 30 days (a 20% restocking fee will apply). A RMA number MUST be requested and all freight MUST be prepaid by the customer. Once received back at our facility and inspected a credit note will be issued providing no damage has taken place. Custom made products (including custom cut-outs) are not returnable. For damaged shipments, your product will be repaired or replaced free of charge (please see shipping tab).
LIMITED WARRANTY - 1 YEAR COMMERCIAL
Subject to conditions set forth in this Limited Warranty only, the manufacturer warrants the furniture product to be free from defects in material and workmanship under normal use and service for 1 (One) year following the date of purchase from Video Furniture International Inc. by the original customer. Repair, replacement or refund under this warranty is at the manufacturer’s option. No returns will be accepted except from the original customer and only by preauthorization. This is a LIMITED WARRANTY, meaning:
- Liability for incidental, consequential or commercial damages is expressly excluded.
- The implied warranties of merchantability and fitness for a particular purpose are expressly excluded, except where such exclusion is prohibited by law. This limited warranty applies only to furniture intended for normal use and not in abusive conditions or if purchased factory unfinished.
- The Warranty does not cover:
- Furniture that has been abused, neglected, or exposed to extreme humidity, or temperature
- Unauthorized modification, alteration or repair
- Damage due to accident or overload
- Normal wear and tear
- Consumable items such as bulbs
- Product(s) that were not installed and used according to Audio Visual Furniture International installation and use guidelines
- Variations in colours, grains and textures due to normal material or lot variations. Changes in colour due to age and sunlight are not covered
- Shipping damage – Shipping damage is covered under Audio Visual Furniture International Freight Policy
This warranty is only valid for the original purchaser when purchased through an authorized Audio Visual Furniture International dealer. No other warranties apply. Warranty claims can be made through your Audio Visual Furniture International dealer or by contacting Audio Visual Furniture International at 905-751-1459.