Returns Information
All returns require a prior request for RA number, and that number must be clearly written on returned cartons. If received in new, restockable condition, credit will be issued, minus 25% restocking charges. Returns will not be accepted on custom orders. Restocking fees may be waived if a replacement order from the same customer is sent. Returns not sent prepaid freight will not be accepted.
All shipments must be inspected upon receipt. Damages must be noted on BOL. Damages must be reported within 15 days and most carriers require a claim to be submitted within 15 days.
Warranty Information
MANUFACTURER'S WARRANTY National Public Seating® provides a warranty to the original user, covering all manufacturing defects in material and workmanship from the date of purchase for a period of ten years*. In the event of a defect, NPS will, at its discretion, either repair or replace the defective product. This warranty does not cover damage resulting from misuse, abuse, or neglect. Please note that excessive swaying back and forth on any banquet stack chair will completely void the warranty. To initiate a return or request repairs, you must contact your dealer for authorization. This warranty grants you specific rights, and you may also have additional rights that vary by state. The warranty for butcherblock tabletops is limited to one year due to the fact that the lifespan of natural wood surfaces heavily depends on maintenance, refinishing, and storage. However, the standard 10-year warranty still applies to the overall product, including all other table parts. Orders are accepted under the express agreement that under no circumstances will seller be liable for any incidental or consequential damages, or for any other loss, damage or expense of any kind, including loss of profits, arising in connection with the order or with the use or inability to use seller's products furnished under the order. Seller's maximum liability shall not exceed and buyer's remedy is limited to either (i) repair or replacement of the defective part or product, or at seller's option (ii) return of the product and refund of the purchase price. Such remedy shall be the buyer's entire and exclusive remedy.
We compare our prices to our competitors’ prices on a regular basis to make sure we’re giving you the best price available online. But just in case we’ve overlooked something, here’s our promise to you: If you find the same product available for a better price on another web site, let us know and we will see if we can match their price. If we can't, then we will recommend you purchase from them instead.
Lowest Price Guarantee Terms & Conditions
Competitor’s product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer’s warranty, model number, contain the same components, and must be brand new (not refurbished). Competitor’s product must be in stock. We reserve the right to verify another online company’s product availability and price before issuing a price match. We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee). The Lowest Price Guarantee does not apply to obvious pricing errors or clearance or close-out items (since they are one-of-a-kind and priced according to their condition). The Lowest Price Guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees. The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at “brick-and-mortar” stores. We reserve the right to refuse an order on which we would incur a loss.
To receive a price match use the contact us to send us the following details:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you would like to purchase
- Competitor’s price (including shipping, processing, taxes, and all other fees)
- Web site address (URL) of the competitor’s product offering
